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‚Äč-Actual Chat Transcript-
Kenneth P. in Pennsylvania

10:06:45:  Scott: Good Morning!
10:10:50:  Scott: You must be typing a book
10:10:52:  You: GOOD morning. Got down to 23 last night .
First time I ever got up & had wood in furnace!!!! The lil old junk (Lil House heater)I had, burned it up!!! Went 8 hours. I know its not cold yet but I did a lot of documenting on the Lil old Junk heater
10:11:38:  Scott: What was the thermostat on in the house?
10:13:49:  You: I have 72.5 in here. 4320 sq ft. Ranch with open basement & garage 24 x30 . Garage is at 69. 
10:14:27:  Scott: Awesome! That is the way it is supposed to work.
10:16:48:  You: I went out & picked up dead oak yesterday. They were 3-4 " diameter. Put in 6-7 pieses at 9:30. Induction fan never came on until this mornig!! Had One full piece left & lot of good coals.
10:17:19:  Scott: That is not much wood at all.
10:18:06:  Scott: Whats nice about the coals is that you can just chuck some more wood in and forget about it for a while
10:18:37:  Scott: Well, I am glad you are happy.
10:20:35:  You: I know. Dead stuff burns a little hotter though. I put a slider vent in garage. Ran pipe full lenth of basement. Put 4 vents in upper & an 8 inch in basement. Can close off if needed. Left 5 for heat Pump if we are away. I'll let you know if I am not happy. Ha! Ha!
10:20:58:  Scott: I am sure you will!!!!
10:21:09:  Scott: Thanks for the update
10:21:22:  You: Talk  Later
10:21:32:  Scott: Have a good day Ken



Customer Response

This page is our customer feedback page. This is unbiased information directly from our customer surveys that are returned, after delivery.

It is a survey that also contains a comment box, for customers to suggest changes, and comment on the service, quality, and overall thoughts on the entire purchasing, communication and delivery process.

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Question-
What could we do differently to benefit future customers?

-You should set up at county fairs to get your product out to compete.

-Watch closer on packing.

-A network of dealers.

-Provide a list of necessary parts for installation above what is listed. Tape, Piping, and Fasteners.

-Cant think of Anything. Great Job.

-The installation guide was helpful, but left questions. Firebrick, thermostat, and how blower works.

-You did a great job!

-Dont know. You are good at what you do.

-More distributors in Missouri

-Better crating. Maybe something forklift proof? HaHa

-Keep up the good work!

-Supply 10 inch piping so that local suppliers can not charge so much to special order. Nice Job otherwise!

-Scott is the most personal owner of any company I have ever worked with. I would only change one thing. Scott should be running my company. Many thanks and God Bless-

-Keep it up! Great Job Guys!


-The crating was good but should be reinforced with steel to prevent forklift from smashing the door handles and light. Maybe just mine, but an idea to think about.


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Question- What did you think of the overall purchasing process?

-Simple

-Very Good

-Very & Efficient

-Very Good- Scott was very good to help all my questions.

-Excellent!!!

-It was good

-Easy

-Very Helpful- Excellent

-Very Nice, helpful, Polite, on time I like the availability on phone.

-Easy

-Scott was very helpful, overall experience was pretty fair.

-Great never been so Easy

-It was great

-It was good and well communicated with Scott

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Chat Exit Survey Results-

1-Dissatisfied

5- Extremely Satisfied
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Your overall experience with Hopsco: : 5

The site was easy to use: : 5

We were helpful: : 5

We answered your question quickly: : 4.5

You were satisfied with the answers you were given: :4

What are the chances you will purchase an AirStove:: 4

How likely are you to recommend us to others:: 4

When you were given the price, were you pleased:: 3.5



Comments- (After Chat Session)

-I have just started investigating wood furnance options...so not sure if I will purchase AirStove or not...or any wood furnance for that matter...not sure what we are going to do. Price is fine...again...nothing to really compare it to! :0) It was nice to get an answer right away!!

-Scott was super helpful in answering my questions. He really knows his stuff and was very nice and conversational in his responses instead of making me feel like I was talking to automated responses.

-Very pleasant chat. Put 4 on Price because I'm cheap or hate to part with Money I guess.

-I was extremely please with how the chat feature worked. i highly recommend it. Also i was pleased with how well things were explained to me.

-Can't say as though i would recommend a product i've never used to anyone so left that a 3. I was a little disappointed that the sight didn't have prices listed, but the fact that you have online support and that there was actually somebody there to answer my questions definately was a plus.

-Good info  still comparing prices and effficency   thanks so much

-Quick and honest answeres. My only concern is hooking it up.


-Scott was very helpful and answered my questions quickly and accurately.  It was a great experience live chatting with him.

-Very convenient--thanks